1. Press and hold the power button for about 7 seconds until the computer completely shuts off
  2. Unplug the power cord from the back of the computer (make sure the other end is still plugged into power
  3. Press and hold the power button in for 10 seconds
  4. Plug the power cord into the back of the computer
  5. Press and hold the power button in for about 2-3 seconds