Contents

Overview.. 1

Confirm that the System Starts-Up and Student can Log In1

Getting on the Internet 2

Clever – Get Access to Content and Programs2

Let’s Start Learning! - Get into Teams (online classes) 4

Where to get Help7

Look for a Solution in the Help Desk7

Help Documents for Elementary Students using Laptops7

Enter a Help Desk Ticket 7

Give us a Call 9

Sharing your Desktop with us10

 

 

Overview

The Sioux City Community School District is providing students in grades 2-12 a laptop to support their education.  There will be times when your student will be working from home – for homework or to continue learning when school is not in session in the school building.  This document provides information to help you get started using your system.  The following steps are covered:

  • Confirm that the system starts up and student can log in.
  • Get connected to the Internet.
  • Clever – Get Access to Content and Programs
  • Let’s Start Learning! - Get into Teams (online classes)
  • Where to get help

Before going further, make sure you have your email address and password.  Share that with a parent and put it in a safe place.  You will need that through the following process!  We will sometimes refer to username.  The username is that portion of your email address that comes prior to the @.

Confirm that the System Starts-Up and Student can Log In

You have just gotten home with your system.  The first thing to do is confirm that the system is still working and that you can log in with your username and password.

  • Power up the system by opening the lid and clicking and the small button in the upper right (note: depending on the model, your power button may be somewhere else… but we have confidence you can find it!)
  • The system may go through different screens, but eventually you will see a typical Windows screen where you can press enter to get a login prompt.
  • Your username should be displayed – if not, you can click on the “Other User” in the lower left and type in your username and password.
  • The system will go through another set of screens and eventually come to a Windows Desktop.  Be patient… and the Teams application will pop up.  If you have not yet connected your system to your home Internet, Teams will not connect.  No problem, we can address that in the next section.

 

Getting on the Internet

When you bring your device home you need to configure it to connect to your home network.  This is going to be dependent on your network at home and we hope you are familiar with what needs to be done.  What we will do is provide you with directions on where to go on your device to select your wireless network.

 

If you have access to the Internet on some other device in your home, the following is a link that can help you get to your wireless network settings:

https://www.windowscentral.com/how-connect-wi-fi-network-windows-10

 

Here is a quick reference for connecting to wireless:

On the bottom of your screen there should be a wireless icon (in the yellow box below):

 

 

Click on that icon and it should present the different wireless networks in your house.  Select your wireless network.  You may be prompted for your wireless password, which will be dependent on your wireless installation.

 

Another suggestion would be to contact the company that installed your Internet and/or wireless.  They should be able to help you connect.

 

After you have the network connected we suggest that you restart your system and log in.

Clever – Get Access to Content and Programs

Another very important action you will want to take after getting your system running is to get into Clever.  

 

Clever is a company that provides a ‘landing page’.  A page that has most of the tools you will use as a student.  It is one place to go to access your educational content and applications.  The other feature of Clever is that in some cases (not all!) Clever will use your username and password of your system to get you into applications – so you do not have to set up and remember usernames and passwords for all different applications.

 

To log into clever you will double click on the Chrome icon:

 

 

You will automatically be taken to the website https://student.siouxcityschools.org, which will present you with the following login screen:

 

 

Click on the “Log in with LDAP”.  You should be presented with your username and a prefilled in password.  If you are not, you will need to type in the username provided to you (you do not need the “@live.siouxcityschools.com”, just the username before the “@”) and the password provided to you – and click the “Log in” button.

 

This will take you to your personalized landing page, presenting you with tools for your education.

 

 

Nearly all of your educational programs will use information on the Internet.  We use something called “Smoothwall” which protects students from going to sites that are not appropriate.  For Smoothwall to work, and for you to get to the sites you need to, you must log into Smoothwall.  You can do that by scrolling down in your list of Clever applications until you see the Technology section and the Smoothwall icon:

 

 

Click on that icon.  It will bring up a screen that looks like the following:

 

 

You want this to say that you are “logged in” (see red box above).  If not, enter your username and password into the fields and click “Login”.  Once you have done this, you can click the “X” just to the right of the “SSL login page” to close that tab.  If you happen to close the window, no worries.  Just double click on the Chrome icon to open the Clever site again.

Let’s Start Learning! - Get into Teams (online classes)

Yea!  We have our District device, we have connected to the network, we are logged in and we have access to content and programs!  Now, how can we get into a class?

You will notice that after logging in after connecting to the network that a program called “Teams” will automatically start and will automatically log you in.  If it does not, you can log in by using the email address (note: you need to enter in the entire email address – user@live.siouxcityschools.com) and the password provided to you.

Your teacher may give you additional directions, but on the left of the teams window will be a “calendar” icon.  When you click on that icon you will see a calendar and if there are any classes scheduled, they will show up on your calendar.  If it is time for the class (or 5 minutes before) a “Join” button will show up on your calendar.  Even if it does not, you can click on the class which will bring up more detail where you can click on a “Join” button in the upper right portion of the window.  When you are in Teams successfully it will look something like the following:

 

Please note that technology is not perfect!  When starting up, Teams may not log in automatically.  Here is a procedure to make sure you are logged into Teams properly.

If you receive a screen like below, Teams is waiting for you to login.  Please note that you need to enter your entire email address, not just the username (i.e. you need to add the @live.siouxcityschools.com after the username).

One other situation we would like to prepare you for is something called “Smoothwall”.  Smoothwall is a filter that protects students from going to inappropriate sites.  You may see a screen like the following:

 

You need to type in your username and password and click the login button.  After doing that, we suggest you exit Teams and reopen it.

When you are logged in and Teams is operating, you can click on the “Calendar” application on the left navigation and a calendar will be displayed with any ‘meetings’ (classes) that have been scheduled.  Within 5 minutes of the class, a “Join” button will be available in the calendar.  If you want to join before that, no problem, just click on the class and  “Join” button will be in the upper right corner of the meeting information!

For more information about Teams and online classes, see our document on “Sioux City Community School District Teams and Online Classes”.  
 

Where to get Help

Technology is technology and does not always work the way we want it to!  So where do you go for help?  

Look for a Solution in the Help Desk

First stop is our help desk web site where we have been collecting issues and solutions.  You can search for a solution there.

  1. Go to http://sccsd.freshdesk.com/support/home
  2. Click on the Solutions tab first to see if you can resolve the issue without creating a ticket.  At “How can we help you today?” type the problem you are having and click Search.       Look at the solutions.  If you are unable to fix the problem create a ticket.

 





 


 

 

 

 

 

Help Documents for Elementary Students using Laptops

 

Enter a Help Desk Ticket

If you were not able to find a document that would help solve your problem you can enter a help desk ticket into our system.  Tickets will be assigned to techs who will help you with a resolution.  Here is how you create a help desk ticket.

  1. Go to http://sccsd.freshdesk.com/support/home
  2. Click New support ticket

 





 

 

 


 

 

 


  1. At Requester, type your email address and your name on the second box.

  1. At Problem, type a brief description of the problem

         

  1. Choose your school (even if you are learning online from home)

 

  1. At Room Number or Area (Staff & Teachers) type Home if you are learning online from home and a phone number where you can be reached.

 

 

  1. At Customer, choose Student

 

 

 

  1. At Issue, choose an issue from the dropdown arrow

 

  1. At Description, type a detailed description of the problem and what you have done to troubleshoot.

 

 

 

 

 

  1. Click Submit.  Your ticket will be automatically assigned to a technician who will contact you.

 

 

 

Give us a Call

Thirds stop is to call our help desk number (712)279-6803.  We will try to help you out or direct your call.  We have people answering that phone from 7AM to 4PM.  If you do receive a message, please leave us a voice mail with your name, student ID and a description of your problem and we will get to it as soon as we can.


 

 

Sharing your Desktop with us

As long as your system is running, you have access to the Internet and Microsoft Teams, we have another way to help you – sharing your desktop through Teams.  Below is a description on how we can do that with you.

While troubleshooting your system, we may ask to connect to your system so we can see exactly what is happening.  You will need to have Teams running and we will ask you for your email address.  We will then ‘call’ you via Teams.  If we are able to connect, we will then ask you to share your desktop.  While in a call, there will be a menu with a sharing icon.  It will look like .  After clicking on that icon, you will be presented with a screen that looks like:

You will click on the “Desktop” screen below which will share your desktop with the technician.  If the technician needs ‘control’ of your system (so they can fix it!), you may need to move your mouse to the, top, middle of your screen where you will see a menu like that shown below.  You will see the option to “Give Control” with a down arrow.  Clicking on that will show the user who you want to control your system.  Click it and you should be on your way to a solution!  You can stop sharing at any time by clicking on the original share icon.