Contents

Overview.. 2

Log into Clever 2

Log into Teams3

Join an Online Class3

Join a Scheduled Meeting in Calendar 4

Join a Meeting in a Private Channel 7

Basic Tasks in an Online Class9

Turn Your Video/Audio On/Off 9

Raise your Hand9

Leave the Meeting9

Where to get Help10

Look for a Solution in the Help Desk10

Help Documents for Elementary Students using Laptops10

Enter a Help Desk Ticket 10

Give us a Call 12

Sharing your Desktop with us13

 

 


 

 

Overview

The Sioux City Community School District is providing students in grades 2-12 a laptop to support their education.  There will be times when your student will be working from home – for homework or to continue learning when school is not in session in the school building.  This document assumes you have your system working from home including being able to log in and browse the Internet.  This document will lead you through the basics of preparing for remote learning, including:

  • Log into Clever
  • Log into Teams
  • Join an Online Class (Teams Meeting)
  • Basic tasks in an Online Class
  • Where to get help

Before going further, make sure you have your email address and password.  Share that with a parent and put it in a safe place.  You will need that through the following process!  We will sometimes refer to username.  The username is that portion of your email address that comes prior to the @.

Log into Clever

Log into Clever?  What does that have to do with getting into an online class?  The reason we want you to get into Clever is because Clever helps you get to content and programs that your teacher might reference you to.

After powering up your system and getting logged in, you should be presented with your desktop.  Microsoft Teams may also pop up automatically and have you logged in.  Once your system settles down after log in, double click on the Chrome icon to open a web browser.  The web browser should take you to the standard default web page – student.siouxcityschools.org:

If you have questions on how to log into Clever, review the Quick Start documentation on the Remote Learning help desk site.

Log into Teams

When your system is started up it MAY automatically start the Teams App and log you in – ready to go!  If it does not, please refer to the Parent-Student Startup Guide for your Laptop for information on how to address.  If all else fails, contact technology using the “Where to get Help” section.

Join an Online Class

We are assuming you are now logged into Teams.  Your screen will look something like this:

 

 

You can click on the left navigation to go to different areas of Teams.  The two areas we will focus on are Teams and Calendar.

 

There are two ways to get into an online class: a scheduled class in Teams (primarily elementary classes) and joining a meeting that has started in a private channel (primarily secondary classes).  

 


 

 

Join a Scheduled Meeting in Calendar

If you are asked to start a ‘scheduled class’, you will want to click on your calendar icon in the left navigation.  It will look like this:

 

This example shows the calendar and it shows a class scheduled for 12:00-1:00PM on Thursday, August 20.

 

 

If you are within 5 minutes of the class, or during the class, a “Join” button will show up in the scheduled event and you can click on it.  If you do not see the “Join” button, you can click on the class and detail of that ‘meeting’ (class) will be displayed and a “Join” button will be in the upper right corner of the screen.  

 

 

You can click that button.  The following screen will be presented:

 

 

You have not yet joined the meeting!  This screen gives you the opportunity to turn your camera and/or microphone on or off before joining the meeting.  We recommend you have your camera on, and your microphone off.  Then click “Join” to join the meeting.  If your teacher has not started the meeting, you will be prompted to wait and you may need to retry and/or wait for a message that says your teacher has started the meeting.

 

 


 

 

After you join the meeting, you should see any members of your class and the teacher… or the teacher may be presenting something on the screen.  Here are a couple of examples of what you might see:

 

 

 


 

 

Join a Meeting in a Private Channel

Secondary students will often be asked to attend a meeting in a “private channel”.  Teachers will have many students taking their class (for example Physics).  Those students will be broken up into sections.  As a student, your Team will have all of these students but your section, or classroom, will be in the private channel and will consist typically of 15-25 students.  To join a meeting in a private channel, go into the team that represents that class and click on the private channel your teacher has given you (see below for an example):

 

 

Your teacher will start a meeting in that channel and when the meeting starts, you will see a ‘post’ announcing the meeting.  That will have a ‘Join’ button you can click on.  

 

 

You have not yet joined the meeting!  This screen gives you the opportunity to turn your camera and/or microphone on or off before joining the meeting.  We recommend you have your camera on, and your microphone off.  Then click “Join” to join the meeting.  If your teacher has not started the meeting, you will be prompted to wait and you may need to retry and/or wait for a message that says your teacher has started the meeting.

 

 

After you join the meeting, you should see any members of your class and the teacher… or the teacher may be presenting something on the screen.  Here are a couple of examples of what you might see:


 

 

Basic Tasks in an Online Class

Yea!  We are in the Online Class.  Now what!?!

First, pay attention!  Your teacher will be giving you instructions.  While in the meeting you should see a menu that looks something like this:

If you do not see that menu, you may have to move your mouse and it may pop up.  This menu may be in the middle of the screen or at the top of the screen and may look slightly different, depending on the version of Teams app you have.  Let’s go through some of the basic functions that you can perform using this menu.

Turn Your Video/Audio On/Off

Hopefully you have mastered this by now.  Clicking on the camera will turn your video off and on and the microphone, ditto.  If there is a line through it, it is off.

Raise your Hand

By clicking on the following icon, you will ‘raise your hand’.  In other words, you are asking for your teacher’s attention.  When the hand is just an outline, it is lowered.  If it is filled, your hand is raised.  Your teacher can lower your hand, also.

Leave the Meeting

The red button with the phone in it is the ‘hang-up’ or leave the meeting button.  When you click on it, you will leave the meeting.  As long as the meeting is still going on, you can get back into the meeting in the same manner you originally entered.

   or  


 

 

Where to get Help

Technology is technology and does not always work the way we want it to!  So where do you go for help?  

Look for a Solution in the Help Desk

First stop is our help desk web site where we have been collecting issues and solutions.  You can search for a solution there.

  1. Go to http://sccsd.freshdesk.com/support/home
  2. Click on the Solutions tab first to see if you can resolve the issue without creating a ticket.  At “How can we help you today?” type the problem you are having and click Search.       Look at the solutions.  If you are unable to fix the problem create a ticket.

 





 


 

 

 

 

 

Help Documents for Elementary Students using Laptops

 

Enter a Help Desk Ticket

If you were not able to find a document that would help solve your problem you can enter a help desk ticket into our system.  Tickets will be assigned to techs who will help you with a resolution.  Here is how you create a help desk ticket.

  1. Go to http://sccsd.freshdesk.com/support/home
  2. Click New support ticket

 





 

 

 


 

 

 


  1. At Requester, type your email address and your name on the second box.

  1. At Problem, type a brief description of the problem

         

  1. Choose your school (even if you are learning online from home)

 

  1. At Room Number or Area (Staff & Teachers) type Home if you are learning online from home and a phone number where you can be reached.

 

 

  1. At Customer, choose Student

 

 

 

  1. At Issue, choose an issue from the dropdown arrow

 

  1. At Description, type a detailed description of the problem and what you have done to troubleshoot.

 

 

 

 

 

  1. Click Submit.  Your ticket will be automatically assigned to a technician who will contact you.

 

 

 

Give us a Call

Thirds stop is to call our help desk number (712)279-6803.  We will try to help you out or direct your call.  We have people answering that phone from 7AM to 4PM.  If you do receive a message, please leave us a voice mail with your name, student ID and a description of your problem and we will get to it as soon as we can.


 

 

Sharing your Desktop with us

As long as your system is running, you have access to the Internet and Microsoft Teams, we have another way to help you – sharing your desktop through Teams.  Below is a description on how we can do that with you.

While troubleshooting your system, we may ask to connect to your system so we can see exactly what is happening.  You will need to have Teams running and we will ask you for your email address.  We will then ‘call’ you via Teams.  If we are able to connect, we will then ask you to share your desktop.  While in a call, there will be a menu with a sharing icon.  It will look like .  After clicking on that icon, you will be presented with a screen that looks like:

You will click on the “Desktop” screen below which will share your desktop with the technician.  If the technician needs ‘control’ of your system (so they can fix it!), you may need to move your mouse to the, top, middle of your screen where you will see a menu like that shown below.  You will see the option to “Give Control” with a down arrow.  Clicking on that will show the user who you want to control your system.  Click it and you should be on your way to a solution!  You can stop sharing at any time by clicking on the original share icon.